Frequently Asked Questions
Below you can find some of our most frequent Q&A’s that might help you to make up your mind!
Shipping & Delivery
- No promo code needed! Free or reduced delivery is automatically applied at checkout when your order is $39 or over.
- The delivery fee is calculated after any promotions and discounts are applied.
- Free or reduced delivery charges are available only to the delivery method specified.
- Please note FREE delivery only offer within Australia.
Our process time is 1-2 working days.
Please note this is only an approximation. During the Christmas period, orders can take longer. This does not include public holidays.
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next day of dispatch.
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, contact our Customer Service as soon as possible. If your order has been dispatched, we are unfortunately unable to make any changes.
Please contact us so we can arrange for the correct item to be delivered.
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!
We are Australia owned company. Your order will be dispatched from Sydney, Australia.
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
Mistakes can happen! If you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after placing the order. Any changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Do note: All UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
Customs, Postal Services and thebeautyfly.com are different entities hence we are not liable for any delays caused by customs or local post services.
Prices are not disclosed.
We don’t dispatch any orders with invoices/prices. You will receive an invoice to your designated email after you have submitted your order.
Our Standard Shipping typically takes 2-4 business days within Australia. Overseas customers delivery may takes 10-15 business days depending on how fast customs in your country processes the package. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
Once your order is shipped, you will receive an email containing a tracking ID number. Be sure to check your junk/ spam folder in case it lands there.
Returns & Refunds
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
You must e-mail us to return/exchange your item.
Please allow 7 business days for your return to be processed. Once your return is processed, you will receive an email confirmation.
*Please note: return shipping costs are the customer’s responsibility.
EXCHANGES/REFUND WITHIN 14 DAYS OF DELIVERY
BEAUTYFLY products collection can be exchange or refund for free of charge. To be eligible for a return, your item must NOT used and in the same condition that you received it along with the original box/packaging and all included cards.
Please contact us to return/exchange your item within 14 days.
NOTE: Customer are responsible for all returns shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
*Please note we can NOT accept refund if the return items is lost in transit. Customer is responsible for shipping costs.